IoTech Solutions (PTY) Ltd
Registration Number: 2025/599244/07
TERMS AND CONDITIONS OF USE & SALE
Last Updated: May 2026
Version 2.0
IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS. BY ACCESSING THIS SITE OR PLACING AN ORDER, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS.
1. Introduction and Acceptance of Terms
Welcome to the website of IoTech Solutions (PTY) Ltd (Registration Number: 2025/599244/07) (“IoTech Solutions”, “we”, “us”, or “our”), accessible at www.iotech-solutions.co.za (the “Site”). IoTech Solutions is a company duly registered and incorporated in terms of the laws of the Republic of South Africa with its principal place of business at Nerina Avenue, Kamma Park, Gqeberha, 6070, South Africa.
These Terms and Conditions of Use (“Terms”) govern your access to and use of the Site and the purchase of any products made available through the Site. They constitute a legally binding agreement between you (“User”, “you”, “your”) and IoTech Solutions.
By accessing, browsing, or placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by:
• These Terms and Conditions;
• Our Privacy Policy (available at www.iotech-solutions.co.za/privacy), which is incorporated herein by reference; and
• Any additional terms applicable to specific products or promotions, as communicated on the Site.
If you do not agree to any part of these Terms, you must immediately cease accessing or using the Site and must not place any order. Your continued use of the Site constitutes your ongoing acceptance of these Terms as amended from time to time.
These Terms are concluded in the English language. Where any translation is provided for convenience, the English version shall prevail in the event of any conflict.
2. Definitions
In these Terms, unless the context otherwise requires:
• “CPA” means the Consumer Protection Act 68 of 2008, as amended from time to time, and its regulations;
• “ECTA” means the Electronic Communications and Transactions Act 25 of 2002, as amended from time to time;
• “POPIA” means the Protection of Personal Information Act 4 of 2013, as amended from time to time;
• “VAT Act” means the Value-Added Tax Act 89 of 1991, as amended;
• “Product(s)” means any goods listed for sale on the Site;
• “Order” means a purchase order submitted by you through the Site;
• “RMA” means a Return Merchandise Authorisation number issued by us;
• “Working Days” means any day other than a Saturday, Sunday, or South African public holiday;
• “Force Majeure Event” has the meaning ascribed to it in clause 14.
3. Mandatory Disclosures (Section 43 of ECTA)
In compliance with section 43 of ECTA, we disclose the following information:
Full Name and Registration: IoTech Solutions (PTY) Ltd, Registration Number 2025/599244/07.
Physical Address: Nerina Avenue, Kamma Park, Gqeberha, 6070, South Africa.
Telephone Number: +27 63 900 3492.
Website Address: www.iotech-solutions.co.za.
Email Address: info@iotech-solutions.co.za.
VAT Registration Number: Not Currently Registered.
Description of Main Business: Retail sale of technology products and related accessories.
Full details of the Products, including prices inclusive of VAT, are displayed on the relevant product pages. The manner of payment accepted by us is set out in clause 5. Our returns and refund policy is set out in clause 8. These Terms, once accepted, may be stored and reproduced by you in their current form.
4. Products and Services
We make every reasonable effort to ensure that product descriptions, images, and specifications displayed on the Site are accurate and up to date. However, we cannot guarantee that your device’s display of colours or the detailed specifications will be entirely accurate due to differences in screen calibration and rendering.
All Products are subject to availability. We reserve the right, at our sole discretion, to:
• Discontinue or modify any Product at any time without prior notice;
• Limit the quantity of any Product that may be purchased per transaction or per customer; and
• Correct any typographical or pricing errors on the Site without liability.
The inclusion of any Product on the Site does not constitute an offer to sell. It constitutes an invitation to treat only, and no contract of sale shall come into existence until we have accepted your Order in accordance with clause 5 below.
5. Orders and Payment
5.1 Placing an Order
By submitting an Order through the Site, you make an offer to purchase the selected Product(s) subject to these Terms. Upon receipt of your Order, we will send you an automated acknowledgement of receipt. This acknowledgement does not constitute acceptance of your Order.
We reserve the right to accept or decline your Order, in whole or in part, for any reason, including but not limited to:
• Unavailability of stock;
• Errors in pricing or product descriptions;
• Reasonable suspicion of fraudulent or unauthorised activity; or
• Failure to satisfy our verification requirements.
Your Order is accepted, and a binding contract of sale comes into existence, only upon our dispatch of a formal Order Confirmation to you via email, confirming the items to be supplied and the agreed price.
5.2 Pricing and VAT
All prices displayed on the Site are expressed in South African Rand (ZAR) and are inclusive of Value-Added Tax (VAT) at the rate applicable at the time of purchase, in accordance with the VAT Act. Where a zero-rated or exempt supply applies, this will be indicated.
We reserve the right to amend prices at any time without prior notice. The price that will apply to your Order is the price displayed on the Site at the time you submit your Order, as confirmed in the Order Confirmation.
In the event of a manifest pricing error on the Site, we reserve the right to cancel your Order (even after a confirmation has been issued) and to refund any amount paid, without further liability to you, save where such cancellation would constitute an unfair practice in terms of the CPA.
5.3 Payment Methods and Security
Payment for Orders must be made in full prior to dispatch of the Products. We currently accept payment by the following methods:
• Credit or debit card (Visa and Mastercard);
• Electronic Funds Transfer (EFT); and
• PayPal.
All credit and debit card transactions are processed through a PCI DSS-compliant third-party payment gateway. We do not store your card details on our systems. You warrant that you are authorised to use the payment method selected and that sufficient funds are available.
Where payment is made by EFT, your Order will be held pending clearance of funds. We will only dispatch your Order once the payment has been confirmed as received in our bank account. We accept no responsibility for delays arising from EFT payment processing.
6. Shipping and Delivery
We will endeavour to dispatch accepted Orders within three (3) Working Days of receipt of payment, or as may be indicated on the product page. Delivery times provided on the Site or in any communication are estimates only and are not guaranteed.
Delivery is carried out by third-party courier services. We are not liable for any delays in delivery caused by such services or by any event beyond our reasonable control, including a Force Majeure Event as defined in clause 14.
Risk and ownership: The risk of loss or damage to the Products passes to you upon delivery of the Products to the courier for dispatch. Ownership (title) in the Products passes to you only upon receipt of full payment by us.
If the courier is unable to deliver the Products after a reasonable number of attempts, the Products may be returned to us. We will contact you to arrange redelivery. Additional delivery charges may apply for redelivery.
We currently deliver within the Republic of South Africa. International shipping may be available on request and will be subject to separate terms and conditions.
7. Inspection of Products on Delivery
You are encouraged to inspect the Products upon delivery. If the outer packaging is visibly damaged at the time of delivery, you should note this on the courier’s waybill before accepting delivery. If the Products themselves are found to be damaged or defective upon inspection, you must notify us at info@iotech-solutions.co.za within 5 (five) Working Days of delivery, failing which you may be deemed to have accepted the Products in good order, subject to your rights under the CPA.
8. Returns, Refunds, and Warranties
8.1 Statutory Rights under the Consumer Protection Act
Nothing in these Terms limits, excludes, or modifies any right or remedy you may have under the CPA or any other applicable South African legislation. In particular:
• Section 55 of the CPA: You have the right to receive goods that are reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order, and free of defects.
• Section 56 of the CPA (Implied Warranty): If any Product supplied to you does not comply with the requirements of section 55, you may, within 6 (six) months of delivery, return the Product to us at our cost and elect to receive a full refund, replacement, or repair. This statutory implied warranty is in addition to any manufacturer warranty. We are directly and jointly liable to you in terms of section 56, regardless of whether the defect is attributable to us or the manufacturer.
• Section 44 of the CPA (Direct Marketing Cooling-Off): If you purchased as a result of direct marketing, you have an additional right to cancel the agreement within 5 (five) Business Days of delivery and to receive a full refund.
8.2 Manufacturer’s Warranty
In addition to your statutory rights, all Products are covered by a warranty provided by the respective manufacturer. The standard manufacturer warranty period is 12 (twelve) months from the date of invoice, subject to the manufacturer’s specific terms and conditions.
We will act as a liaison between you and the manufacturer in facilitating warranty claims. You should retain your proof of purchase (invoice), boxing and all accessories, as it will be required for any warranty claim. The final determination and fulfilment of manufacturer warranty claims beyond the CPA’s 6-month implied warranty period remains the responsibility of the manufacturer, in accordance with its own warranty terms.
Manufacturer warranties do not cover:
• Damage caused by accident, misuse, neglect, or unauthorised modification;
• Normal wear and tear; or
• Damage resulting from use contrary to the manufacturer’s instructions.
8.3 Change-of-Mind Returns Policy
Subject to your statutory rights under clause 8.1, if you are not satisfied with a Product for reasons other than a defect or non-compliance with section 55 of the CPA, you may return it under the following conditions:
• Eligibility Period: You have 30 (thirty) calendar days from the date of your invoice to initiate a return.
• Condition of Item: The Product must be returned in its original, unused, and undamaged condition, with all original packaging, accessories, and documentation.
• Return Process: Contact our customer service team at info@iotech-solutions.co.za to obtain an RMA number. Returns will not be accepted without a valid RMA number.
• Handling and Restocking Fee: A handling and restocking fee of 20% (twenty percent) of the purchase price of the returned Product will be deducted from the refund amount. This fee does not apply to returns made in terms of your statutory rights under section 56 of the CPA (i.e., returns due to a defect, non-compliance, or incorrect supply).
• Return Shipping: The cost of return shipping is your responsibility, unless the return is due to a defect, incorrectly supplied item, or other fault on our part, in which case we will arrange and bear the cost of collection.
Your statutory rights under the CPA are not affected by this change-of-mind returns policy. If your return falls within the scope of the CPA’s implied warranty (clause 8.1), the 20% handling fee does not apply and we will bear the return shipping costs.
8.4 Refund Processing
Once we receive and inspect the returned Product, we will notify you of the outcome. If the return is approved, we will process the refund to your original payment method within 7 to 10 (seven to ten) Working Days of our receipt of the returned Product.
We are not responsible for delays in refund processing caused by your bank or payment provider. Credit and debit card refunds are subject to the processing timelines of the relevant card schemes.
9. Protection of Personal Information (POPIA)
IoTech Solutions (PTY) Ltd is committed to processing your personal information responsibly and in full compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). We will only process your personal information for lawful, specific, and explicitly defined purposes and will not process it beyond those purposes without your consent or as otherwise permitted by law.
Our Privacy Policy constitutes our full data subject notification as contemplated in section 18 of POPIA. It sets out in detail: what personal information we collect and from whom; the purposes for which we process it; with whom we share it; how we secure it; how long we retain it; your rights as a data subject (including the right to access, correct, and object to processing); and how to contact our Information Officer. Our cookie policy is also contained in the Privacy Policy.
Our Privacy Policy is available at: www.iotech-solutions.co.za/privacy. By using the Site or placing an Order, you acknowledge that you have read and understood our Privacy Policy.
Information Officer: Jacky Kimberger | jackyk@iotech-solutions.co.za | +27 63 900 3492.
Information Regulator: Complaints regarding the processing of your personal information may be directed to the Information Regulator of South Africa at: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 | POPIAComplaints@inforegulator.org.za
10. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of IoTech Solutions (PTY) Ltd or its licensed content suppliers and is protected under the laws of the Republic of South Africa and applicable international conventions, including the Copyright Act 98 of 1978, as amended.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial purposes only. This licence does not permit you to:
• Reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or its content without our express prior written consent;
• Use any data mining, robots, or similar data-gathering tools;
• Frame or mirror any part of the Site without our written consent; or
• Use our trademarks, trade names, logos, or product names without our written consent.
Any unauthorised use terminates the licence granted herein and may constitute an infringement of our intellectual property rights, for which we reserve all available legal remedies.
11. Limitation of Liability
To the fullest extent permitted by applicable law, including the CPA and ECTA, IoTech Solutions (PTY) Ltd, its directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Site or any Product purchased from us.
Our aggregate liability to you for any claim arising from or relating to a transaction concluded through the Site, whether in contract, delict (including negligence), or otherwise, shall not exceed the total amount you paid to us for the specific Product(s) from which the claim directly arises.
This limitation of liability does not apply to: (a) liability arising from our wilful misconduct or gross negligence; (b) liability that cannot lawfully be excluded or limited under the CPA, including liability for goods that are unsafe or cause harm; or (c) death or personal injury caused by our negligence.
We do not warrant that the Site will be continuously available, error-free, or free from viruses or other harmful components. You access the Site at your own risk. We recommend that you maintain appropriate antivirus software on your device.
12. Electronic Communications
In terms of section 11 of ECTA, a data message is deemed to have been sent when it enters an information system outside the control of the originator, and is deemed to have been received when it enters the addressee’s information system. We accept no liability for the non-delivery of electronic communications attributable to factors beyond our reasonable control.
By providing your email address, you consent to receive communications from us related to your Orders, account, and, where you have opted in, our marketing communications. You may opt out of marketing communications at any time by using the unsubscribe link in any such communication or by contacting us at info@iotech-solutions.co.za
13. Prohibited Use
You may not use the Site or its services:
• For any unlawful purpose or in contravention of any applicable law or regulation;
• To transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material;
• To impersonate any person or entity, or to falsely state your affiliation with any person or entity;
• To introduce any virus, Trojan horse, worm, or other malicious or technologically harmful material;
• To attempt to gain unauthorised access to any part of the Site, any server, computer, or database connected to the Site; or
• In any manner that may harm minors.
14. Force Majeure
A “Force Majeure Event” means any event, circumstance, or cause beyond the reasonable control of the affected party, including but not limited to: acts of God, natural disasters, flood, fire, earthquake, epidemic or pandemic, war, insurrection, terrorism, riots, civil disturbance, governmental action, strikes, lockouts or other labour disputes, failure of utility services, or failure of third-party service providers (including telecommunications, courier, or payment service providers).
Neither party shall be in breach of these Terms, nor liable for any failure or delay in the performance of its obligations, to the extent that such failure or delay is caused by a Force Majeure Event, provided that the affected party:
• Notifies the other party as soon as reasonably practicable after the commencement of the Force Majeure Event;
• Uses all reasonable endeavours to mitigate the effect of the Force Majeure Event and to resume performance; and
• Keeps the other party informed of progress and the anticipated duration of the Force Majeure Event.
If a Force Majeure Event continues for a period of 30 (thirty) days or more, either party may cancel any affected Order upon written notice, and we will refund any amounts already paid by you for the affected Products.
15. Dispute Resolution
In the event of a dispute arising from these Terms or any transaction concluded on the Site, the parties shall endeavour to resolve the dispute amicably by negotiation in the first instance. If the dispute is not resolved by negotiation within 20 (twenty) Working Days of the dispute arising, either party may escalate the dispute as set out below.
Consumer Disputes: You are entitled to refer any dispute to the National Consumer Commission (“NCC”), an accredited consumer protection group, the Consumer Goods and Services Ombud, or the National Consumer Tribunal, in accordance with the CPA. These remedies are in addition to, and do not limit, your right to approach a court of competent jurisdiction.
National Consumer Commission: Website: www.thencc.org.za | Tel: 012 428 7000 | Email: complaints@thencc.org.za.
Alternative Dispute Resolution: The parties may by mutual agreement refer any dispute to mediation or arbitration as an alternative to litigation. Arbitration shall be conducted in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA) by a single arbitrator agreed upon by the parties, or failing agreement, appointed by AFSA.
16. Governing Law and Jurisdiction
These Terms and any agreement concluded through the Site shall be governed by, and construed in accordance with, the laws of the Republic of South Africa.
Subject to your rights to approach the NCC and other statutory bodies in terms of the CPA, you consent to the non-exclusive jurisdiction of the courts of the Republic of South Africa in respect of any dispute arising from these Terms or any such agreement. Nothing in this clause prevents either party from approaching a court of competent jurisdiction for urgent relief.
17. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law. The parties shall endeavour to replace any severed provision with a valid provision that achieves, to the greatest extent possible, the original commercial intent of the severed provision.
18. Waiver
No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach. No waiver shall be effective unless made in writing and signed by a duly authorised representative of IoTech Solutions.
19. Amendments to These Terms
We reserve the right to update, amend, or replace any part of these Terms at any time by posting the revised Terms on the Site with an updated “Last Updated” date. Material changes will be communicated to registered users via email where practicable.
It is your responsibility to review these Terms periodically. Your continued use of the Site or placement of an Order following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Site.
20. Entire Agreement
These Terms, together with our Privacy Policy and any Order Confirmation issued by us, constitute the entire agreement between you and IoTech Solutions with respect to your use of the Site and any Products purchased, and supersede all prior representations, agreements, negotiations, or understandings, whether oral or written, relating to the same subject matter.
21. Contact Information
For any queries, complaints, or notices relating to these Terms or our Products and services, please contact us at:
IoTech Solutions (PTY) Ltd
Nerina Avenue, Kamma Park, Gqeberha, 6070
South Africa
Email: info@iotech-solutions.co.za
Telephone: +27 63 900 3492
Website: www.iotech-solutions.co.za
We endeavour to respond to all queries within 2 (two) Working Days.
Acknowledgement
By accessing the Site or placing an Order, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety. If you are acting on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.